Step 6: Unzip the file and click on the AdobeCreativeSuiteCleanerTool.exe, that was in my directory as follows (dependent on where you download and unzip of course) C:\Users\study\Downloads\adobe_creative_suite_cleaner_tool (1)\win
Step 5: Go the the following to download the "cleaner tool". Step 4: Click Local, then Adobe, then oobe, delete the oobe file Step 3: in browser bar above of folder, click on "appdata" (my file directory when i typed step two was C:\Users\study\AppData\Roaming, and I need to be be at C:\Users\study\AppData) Step 2: click on the windows icon and type in search bar %appdata%, enter Step 1: start task manager and close ALL adobe running apps including akami session I'm running windows 7, and was trying to download cloud which apparently I was forced to do based on my subscription base (was on CS6 before that) I'm going to write this information cause it was so darn frustrating and after two days I finally got it - so here goes - resolution: I'd like to be able to run the apps I'm currently paying a monthly fee for. I'm running iMac 10.6.8 and I also have CS5 installed on this computer if it makes a difference.Īny help would be appreciated. I've run the support advisor app and it checks out fine. I have searched for duplicate app manager files but have come up empty. I have tried deleting the App Manger files from applications > utilities and re-installing, but that also creates an error. Photoshop and Illustrator still run fine, but none of my Adobe apps (including Air) will update properly now.
Then it continues to install for a few minutes, asks for my password then fails with the message, "We've encountered the following issues, Adobe Application manager failed to install" (no error number, see image) This warning closes on its own after just a second. Please close or wait for them to complete." (see image). I click 'download' on InDesign (for example)ĭownload initiates launch of Application manager, App manager opens main window then "initializing installer window"Īpplication manager flashes this warning for a split second: "other instances of adobe application manager are currently running which must be closed before installing this product. Now I'm trying to download more applications and am encountering this error:
I have downloaded and am running Creative Cloud CS6 versions of Illustrator and Photoshop that I installed back in Decmember. Please help me resolve this error and update App Manger properly.
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